Brad ThomasinYakTrakScore! Using games to motivate teams in contact centres — YakTrakThere’s lots of advice about how to motivate your employees and improve contact center employee satisfaction. YakTrak co-founder Brad…Sep 9, 2022Sep 9, 2022
Brad ThomasinYakTrakGetting the basics right: the foundation of motivation and contact centre employee engagement —…A lot of work goes into building a high-performing team. It’s easy to find sound-bite advice about how to motivate your employees and…Sep 9, 2022Sep 9, 2022
Brad ThomasinYakTrakNot just chatbots: Contact centre technology can support your humans too — YakTrakAs digital technologies continue to transform our world it can be a challenge to keep up with the changing face of contact centre…Sep 9, 2022Sep 9, 2022
Brad ThomasinYakTrakHow to create a great employee experience in a shifting worldIn the latest in our series examining retention in contact centres we turn our attention to employee experience trends, including the…Sep 9, 2022Sep 9, 2022
Brad ThomasinYakTrakIs a lack of employee development driving high turnover? — YakTrakGood intentions aren’t enoughSep 9, 2022Sep 9, 2022
Brad ThomasinYakTrakDon’t let unhappy team members mess with your compliance — YakTrakThere are many benefits to lifting employee engagement, but businesses often don’t consider how employee engagement can be an essential…Sep 1, 2022Sep 1, 2022
Brad ThomasinYakTrakImprove employee experience by supporting learning — YakTrakA culture that supports learningJun 6, 2022Jun 6, 2022
Brad ThomasinYakTrakEmployee retention strategies: it’s within your control — YakTrakTaking controlJun 6, 2022Jun 6, 2022
Brad ThomasinYakTrakOptimising productivity in contact centres — YakTrakCall centre chaosJun 6, 2022Jun 6, 2022
Brad ThomasinYakTrakAvoiding the Great Resignation in your contact centre: leaders need coaching too — YakTrakRunning a contact centre can be hard. Leading teams, juggling deadlines, monitoring performance, attending meetings, reporting on budgets…Jun 6, 2022Jun 6, 2022
