Brad ThomasinYakTrakScore! Using games to motivate teams in contact centres — YakTrakThere’s lots of advice about how to motivate your employees and improve contact center employee satisfaction. YakTrak co-founder Brad…5 min read·Sep 9, 2022----
Brad ThomasinYakTrakGetting the basics right: the foundation of motivation and contact centre employee engagement —…A lot of work goes into building a high-performing team. It’s easy to find sound-bite advice about how to motivate your employees and…3 min read·Sep 9, 2022----
Brad ThomasinYakTrakNot just chatbots: Contact centre technology can support your humans too — YakTrakAs digital technologies continue to transform our world it can be a challenge to keep up with the changing face of contact centre…3 min read·Sep 9, 2022----
Brad ThomasinYakTrakHow to create a great employee experience in a shifting worldIn the latest in our series examining retention in contact centres we turn our attention to employee experience trends, including the…5 min read·Sep 9, 2022----
Brad ThomasinYakTrakIs a lack of employee development driving high turnover? — YakTrakGood intentions aren’t enough4 min read·Sep 9, 2022----
Brad ThomasinYakTrakDon’t let unhappy team members mess with your compliance — YakTrakThere are many benefits to lifting employee engagement, but businesses often don’t consider how employee engagement can be an essential…4 min read·Sep 1, 2022----
Brad ThomasinYakTrakImprove employee experience by supporting learning — YakTrakA culture that supports learning4 min read·Jun 6, 2022----
Brad ThomasinYakTrakEmployee retention strategies: it’s within your control — YakTrakTaking control5 min read·Jun 6, 2022----
Brad ThomasinYakTrakOptimising productivity in contact centres — YakTrakCall centre chaos5 min read·Jun 6, 2022----
Brad ThomasinYakTrakAvoiding the Great Resignation in your contact centre: leaders need coaching too — YakTrakRunning a contact centre can be hard. Leading teams, juggling deadlines, monitoring performance, attending meetings, reporting on budgets…4 min read·Jun 6, 2022----